FAQ

Getting started at Coyote Valley Casino is simple. If you're visiting in person at 77 Coyote Valley Blvd, Redwood Valley, California, you can sign up for a My Rewards card directly at the casino. A team member at the rewards desk will walk you through the registration process, which typically takes just a few minutes.To create your account, you'll need to provide basic personal information, including your name, date of birth, and a valid government-issued photo ID. Please note that you must be at least 21 years old to gamble in the main casino. The separate Gasino facility across the street is open to guests aged 18 and older.Once your My Rewards card is set up, you can use it every time you play slots or table games to start earning points toward rewards, free play, and exclusive promotions. The card is your key to unlocking the full benefits of the casino's loyalty program, so it's worth getting one before you start playing.

Coyote Valley Casino offers a 100% bonus on Table Games as part of its welcome offer. This means your eligible table game activity is matched at a full 100%, giving you extra value right from the start of your gaming experience.Table games at Coyote Valley Casino include Blackjack, Single Deck Blackjack, Three Card Poker, Jackpot Hold'em, and Fortune Pai Gow. These games are available Tuesday through Saturday from 10AM to 2AM.Before claiming any bonus, we strongly encourage you to review the full terms and conditions. Pay close attention to wagering requirements, eligible games, minimum deposits, and any time limits attached to the offer. Bonus terms are designed to ensure fair play for everyone, and understanding them upfront helps you make the most of what's available.If you have questions about the current welcome offer or how to claim it, reach out to our support team via live chat or by emailing support@coyotevalleyshodakaicasino.com.

At this time, Coyote Valley Casino's publicly listed promotions are primarily points-based and activity-driven rather than traditional no deposit bonus code offers. That said, the casino runs a rotating calendar of promotions that can deliver real value without requiring a large upfront investment.For example, the "Young at Heart Mondays" promotion gives guests aged 60 and older $20 in Free Play every Monday between 10AM and 8PM — no deposit code required, just your My Rewards card and a qualifying visit. Similarly, "Lucky Cash Saturdays" lets you win a share of $8,000 in cash each week by earning entries through regular play.The best way to stay on top of new offers, including any bonus codes that may be introduced, is to check the promotions page at coyotevalleycasino.com regularly or follow the casino's official communications. You can also ask a team member at the rewards desk about any current or upcoming offers during your visit.

Wagering requirements — sometimes called "playthrough requirements" — refer to the number of times you need to play through a bonus amount before you can withdraw any associated winnings. For example, if you receive a $100 bonus with a 10x wagering requirement, you'd need to place a total of $1,000 in qualifying bets before cashing out.At Coyote Valley Casino, promotional offers are often tied to point-earning thresholds rather than traditional deposit-match bonuses. For instance, the "Earn & Get Wednesdays" promotion requires players to earn 700 same-day points to receive a gift, while "Lucky Cash Saturdays" awards drawing entries at a rate of 100 points per entry.Always read the specific terms attached to each promotion carefully. Some offers may restrict which games count toward earning requirements, set expiration windows, or apply caps on winnings. If anything is unclear, our support team is happy to explain the details before you commit to any offer.

Coyote Valley Casino supports a focused selection of trusted payment methods to keep transactions straightforward and secure. Accepted options include Bank Transfer, MasterCard, and Visa. All transactions are processed in United States dollars (USD).For deposits, simply select your preferred method, enter the required details, and follow the on-screen instructions. Processing times can vary depending on the method chosen, with card payments typically being the fastest option for getting funds into your account.For withdrawals, the same methods apply. Bank transfers may take a few business days to process, while card withdrawals are generally completed within a standard processing window. If you experience any delays or have questions about a specific transaction, contact support at support@coyotevalleyshodakaicasino.com or use the live chat feature for faster assistance.Always ensure your account is fully verified before requesting a withdrawal to avoid any unnecessary delays.

Coyote Valley Casino's website is accessible from mobile devices, allowing you to check promotions, review your My Rewards account, and explore upcoming events from your smartphone or tablet. The site is designed to be navigable on smaller screens, making it easy to stay connected whether you're on the go or planning your next visit from home.For the full gaming experience — including slots, table games, and live entertainment — the casino floor at 77 Coyote Valley Blvd is where the action happens. The property is open 24 hours a day, 7 days a week, so there's always a great time to visit in person.If you're looking to access your rewards account or manage your profile remotely, head to coyotevalleyrewards.com from any browser on your mobile device.

Coyote Valley Casino offers a wide range of gaming options to suit every type of player. The main casino floor features 400 slot machines with a variety of themes and denominations, from penny slots all the way up to high-limit games. Table games are available Tuesday through Saturday from 10AM to 2AM and include Blackjack, Single Deck Blackjack, Three Card Poker, Jackpot Hold'em, and Fortune Pai Gow.The casino also features a poker room offering Texas Hold'em, No Limit Texas Hold'em, Omaha Hi/Lo, Pot Limit Omaha, and Crazy Pineapple.On the software side, Coyote Valley Casino works with Pragmatic Play, one of the most respected game developers in the industry. Pragmatic Play is known for delivering high-quality slots and table games with strong RTPs, engaging bonus features, and smooth gameplay across all devices.For a non-smoking gaming experience, the Gasino — located across the street from the main casino — offers slot machines in a relaxed, 18+ environment.

Yes. Coyote Valley Casino is owned and operated by the Coyote Valley Band of Pomo Indians, a federally recognized sovereign nation. Gaming at the casino is governed by the Coyote Valley Tribal Gaming Commission and operates under a California tribal-state Class III gaming compact. Federal oversight is provided by the National Indian Gaming Commission.This multi-layered regulatory framework ensures that all games are conducted fairly, player funds are handled responsibly, and the casino adheres to strict operational standards. You can feel confident that when you play at Coyote Valley Casino, you're playing at a fully licensed and regulated facility.The casino is located on the Coyote Valley Reservation, a 70-acre federal trust land in Redwood Valley, Mendocino County, California — a site with deep historical and cultural significance to the Shodakai Pomo people.

KYC stands for "Know Your Customer," and it's a standard process used by licensed gaming establishments to confirm the identity of players. At Coyote Valley Casino, identity verification is required to set up your My Rewards account and to process certain transactions, including withdrawals.To complete verification, you'll typically need to present a valid, government-issued photo ID — such as a driver's license, state ID, or passport. You must be at least 21 years old to gamble in the main casino (18+ for the Gasino).Completing your verification early is always a good idea. It prevents delays when you're ready to cash out and ensures your account is fully protected. If you have questions about what documents are accepted or how to submit them, speak with a team member at the casino or contact support directly.

If you run into a technical problem — whether it's an issue with a slot machine, a table game dispute, or a problem accessing your My Rewards account — there are a few straightforward steps to take.First, don't panic and don't walk away from the machine or table if you're in the middle of a game. Alert a floor attendant or casino staff member immediately, as they are trained to handle these situations and can escalate the issue to the appropriate department.For account-related or online technical issues, reach out to the support team via live chat on the website or by emailing support@coyotevalleyshodakaicasino.com. When contacting support, try to include as much detail as possible — the game name, the time the issue occurred, and a brief description of what happened. This helps the team resolve your concern as quickly as possible.The casino is open 24/7, so help is always available whenever you need it.

Coyote Valley Casino is committed to providing a safe and enjoyable environment for all guests. Responsible gambling is taken seriously, and the casino encourages all players to set personal limits before they start playing.Some practical steps you can take include setting a budget before you arrive, deciding in advance how long you'll play, and never chasing losses. Gambling should always be a form of entertainment — not a way to make money or solve financial problems.If you feel that your gambling habits are becoming a concern, or if you're worried about someone you know, support is available. Resources such as the National Problem Gambling Helpline (1-800-522-4700) offer free, confidential assistance 24 hours a day. You can also speak with casino staff directly about self-exclusion options or other support tools that may be available.Remember: it's always okay to take a break.

The support team at Coyote Valley Casino is available to assist with questions about your account, promotions, gaming, reservations, and more. You can reach them through the following channels:Live chat is available directly on the casino's website and is the fastest way to get a response for general inquiries. For less urgent matters, you can send an email to support@coyotevalleyshodakaicasino.com and expect a response within a reasonable timeframe.If you prefer to speak with someone by phone, the casino can be reached at (707) 485-0700. For hotel-related inquiries at the Coyote Valley Wyndham Garden, call (707) 234-2400 or 1-844-462-6968.You can also visit the casino in person at 77 Coyote Valley Blvd, Redwood Valley, California, located just off US-101 approximately 9 miles north of Ukiah. The casino is open 24 hours a day, 7 days a week, and staff are always on hand to assist you.